Privacy Policy

Effective Date: June 1, 2023

Sessions Retreat (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or interact with us online.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Name, email address, phone number, billing information (including credit card details), and IP address.
  • Booking Information: Dates of stay, event details, preferences, and other relevant data provided during reservation or inquiry.
  • Technical Data: Browser type, operating system, referral URLs, and usage behavior via cookies and tracking tools.
  • User Contributions: Any comments or reviews you post on our site.

2. How We Collect Information

We collect information through:

  • Website forms (contact, bookings, newsletter sign-ups)
  • Booking system integrations (e.g., Cloudbeds iframe)
  • Cookies and tracking tools (Google Analytics, Meta Pixel, Google Ads)
  • Third-party platforms (Stripe for payments, Hubspot for CRM, Whistle for messaging, Tripleseat for event planning, etc.)

3. Use of Your Information

We use your information to:

  • Process reservations and payments
  • Respond to inquiries and provide customer support
  • Send marketing communications (email and SMS, where consented)
  • Run retargeting and digital ad campaigns
  • Improve website functionality and user experience
  • Maintain compliance with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Payment processors: Stripe, Cloudbeds
  • Booking & event software: Cloudbeds, Tripleseat
  • CRM and marketing tools: Hubspot, Whistle, Canny.io
  • Analytics and advertising partners: Google, Meta (Facebook/Instagram)

5. Cookies and Tracking Technologies

We use cookies and tracking technologies to:

  • Understand website traffic and user behavior
  • Deliver and measure targeted advertising campaigns
  • Provide personalized content and marketing

When you visit or log into our website, we use cookies and similar technologies to collect certain information about your visit. This includes:

  • Usage Data: Information about how you use our site, such as pages visited, time spent on pages, and links clicked.
  • Device Information: Details about the device you use to access our site, including IP address, browser type, and operating system.
  • Personal Data: If you provide it, we may collect information such as your email address, phone number, or other contact details.

We may also combine this information collected automatically with other data we receive from third-party sources, such as data providers and marketing partners, to create a more complete profile of you. We then use this profile to communicate with you, including providing personalized advertising and promotional content based on your interests and browsing behavior. You may opt out of this at any time.

We are currently working on implementing a cookie banner that will allow users to opt in or out of non-essential cookies.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Limit or object to certain data uses
  • Request data portability

California Residents: You may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request what personal information we have collected, and to request deletion or opt-out of its sale or sharing.

To exercise any of these rights, contact us at:
📧 robert@cedarwam.com
📮 Travill Holdings LLC, 550 W B St, 4th Fl, San Diego, CA 92101

7. Do Not Track (DNT)

We currently do not respond to “Do Not Track” browser signals, as there is no industry-wide standard for compliance.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Data storage and management may also depend on third-party service providers’ policies.

9. Data Security

We implement reasonable security measures to protect your information. However, no online transmission or storage can be guaranteed to be 100% secure.

10. Children’s Privacy

This site is not intended for individuals under the age of 18. We do not knowingly collect information from minors.

11. International Users

If you are visiting from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S., where our servers and service providers are located.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 robert@cedarwam.com
📮 Travill Holdings LLC, 550 W B St, 4th Fl, San Diego, CA 92101