Privacy Policy

Effective Date: June 1, 2023

Travill Holdings LLC dba Sessions Retreat & Hotel (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or interact with us online.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Identifiers

Name, email address, phone number, billing information (including credit card details), and IP address.

Booking Information

Dates of stay, event details, preferences, and other relevant data provided during reservation or inquiry.

Technical Data

Browser type, operating system, referral URLs, IP address, and usage behavior collected via cookies and tracking tools.

User Contributions

Any comments, reviews, or form submissions you provide on our site.

2. How We Collect Information

We collect information through:

Website forms (contact, inquiry, bookings, newsletter sign-ups)
Booking system integrations (e.g., Cloudbeds iframe)
Cookies and tracking tools (Google Analytics, Meta Pixel, Google Ads)
Third-party platforms such as Stripe, HubSpot, Whistle, Tripleseat, Canny.io, and similar providers

3. Use of Your Information

We use your information to:

Process reservations and payments
Respond to inquiries and provide customer support
Coordinate appointments, tours, and event planning
Send communications you have requested or consented to
Send transactional SMS messages (if consented)
Send marketing or promotional SMS messages (if separately consented)
Operate marketing, analytics, and retargeting campaigns (where permitted)
Improve website functionality and user experience
Maintain legal and regulatory compliance

4. SMS Text Message Communications

If you provide your mobile phone number and affirmatively consent by selecting the appropriate checkbox on our website forms, we may send SMS text messages according to your selected preferences.

Consent to receive SMS messages is not a condition of purchase.

A. Transactional (Non-Marketing) Messages

If you consent to receive non-marketing messages, we may send:

Inquiry follow-ups
Appointment scheduling
Appointment confirmations
Appointment reminders
Account notifications
Customer support communications

B. Marketing Messages

If you separately consent to receive marketing messages, we may send:

Special offers
Event announcements
Promotional updates
Property or service updates

Message Frequency & Rates

Message frequency may vary depending on your interaction with us and your selected preferences.
Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message.
You may reply HELP for assistance.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5. Mobile Information Sharing

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Mobile information is used solely for communication purposes consistent with your consent.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted service providers that help us operate our business and deliver services, including but not limited to:

Payment Processing

Stripe

Booking & Property Management Systems

Cloudbeds
Tripleseat
Online travel agencies (OTAs) and reservation distribution platforms

CRM & Communications Infrastructure

GoHighLevel
LeadConnector
InnDojo Inc

Analytics & Advertising Platforms

Google (including Google Analytics and Google Ads)
Meta (Facebook/Instagram)
Microsoft/Bing Advertising
Other digital advertising, remarketing, and analytics providers

Website & Hosting Providers

Web hosting, content delivery, and infrastructure providers

These service providers may process personal information on our behalf solely to provide contracted services and are required to protect the confidentiality and security of your data.

We do not share mobile phone numbers or SMS consent information with third parties for marketing purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Understand website traffic and user behavior
Deliver and measure targeted advertising campaigns
Improve website functionality and personalization

Information collected may include:

Pages visited
Time spent on pages
Device type
Browser type
IP address and approximate location

We may combine this automatically collected information with data received from third-party partners to improve communications and marketing relevance.

We are currently implementing a cookie banner that allows users to opt in or opt out of non-essential cookies.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Limit or object to certain data processing
Request data portability

California Residents

You may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request information about the personal data we collect and request deletion.

To exercise your rights, contact:

📧 support@sessionsretreat.com
📮 Travill Holdings LLC
4438 Ingraham St, Ste 216
San Diego, CA 92109

9. Do Not Track (DNT)

We currently do not respond to Do Not Track browser signals, as there is no industry-wide standard governing compliance.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods may vary depending on legal, contractual, or operational obligations.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system can be guaranteed to be 100% secure.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. International Users

If you access our website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

14. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact: