Privacy Policy

Effective Date: June 1, 2023

Sessions Retreat (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or interact with us online.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Identifiers:
Name, email address, phone number, billing information (including credit card details), and IP address.

Booking Information:
Dates of stay, event details, preferences, and other relevant data provided during reservation or inquiry.

Technical Data:
Browser type, operating system, referral URLs, and usage behavior via cookies and tracking tools.

User Contributions:
Any comments, reviews, or form submissions you provide on our site.

2. How We Collect Information

We collect information through:

Website forms (contact, inquiry, bookings, newsletter sign-ups)
Booking system integrations (e.g., Cloudbeds iframe)
Cookies and tracking tools (Google Analytics, Meta Pixel, Google Ads)
Third-party platforms such as Stripe, HubSpot, Whistle, Tripleseat, Canny.io, and similar providers

3. Use of Your Information

We use your information to:

Process reservations and payments
Respond to inquiries and provide customer support
Coordinate appointments, tours, and event planning
Send communications you have requested or consented to
Improve website functionality and user experience
Operate marketing, analytics, and retargeting campaigns (where permitted)
Maintain legal and regulatory compliance

4. SMS TEXT MESSAGE COMMUNICATIONS

SMS Opt-In

If you choose to provide your mobile phone number and consent to receive SMS text messages, Sessions Retreat & Hotel may send transactional or conversational messages related to services you have requested, including:

Inquiry follow-ups
Appointment scheduling
Appointment confirmations
Appointment reminders
Customer support communications

SMS consent is not a condition of purchase or inquiry submission.

Message Frequency & Rates

Message frequency may vary.
Message and data rates may apply depending on your mobile carrier and plan.

SMS Opt-Out

You may opt out of receiving SMS text messages at any time by replying STOP to any message.

For assistance, reply HELP.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

5. Mobile Information Sharing

We do not share, sell, rent, or disclose mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Mobile information is used solely to communicate with you regarding services you have requested.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted service providers necessary to operate our business, including:

Payment processors: Stripe
Booking & event software: Cloudbeds, Tripleseat
CRM & messaging tools: HubSpot, Whistle, Canny.io
Analytics & advertising partners: Google, Meta (Facebook/Instagram)

These providers are authorized to use your information only as necessary to provide services to us.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Understand website traffic and user behavior
Deliver and measure advertising campaigns
Improve performance and personalization

Information collected may include:

Pages visited
Time spent on pages
Device type and browser
IP address and approximate location

We may combine this information with data received from third-party partners to better understand user behavior and improve communications.

We are currently implementing a cookie banner allowing users to opt in or out of non-essential cookies.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Access personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Limit or object to certain processing
Request data portability

California Residents:
You may have additional rights under the CCPA/CPRA.

To exercise your rights, contact:

📧 support@sessionsretreat.com
📮 Travill Holdings LLC
4438 Ingraham St, Ste 216
San Diego CA 92109

9. Do Not Track (DNT)

We currently do not respond to Do Not Track browser signals, as no uniform industry standard exists.

10. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Retention periods may vary based on third-party service provider requirements.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission or storage system can be guaranteed to be 100% secure.

12. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. International Users

If you access our website from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ.

14. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact: